Flight Delay or Cancellation: What Compensation Are You Entitled to?

When a flight is delayed or canceled, passengers have certain rights under the airline's contract and international rules. We'll explain what you can claim and how.

Flight delays or cancellations disrupt plans — and many passengers don't know what they can claim. It's important to be cautious: Georgia doesn't have an automatic flat-rate payment like the EU (e.g. €600). Passenger rights are largely derived from airline contracts and international norms. Below — what you're actually entitled to.

What do you usually own?

Assistance in case of delay: according to the airline's rules - information and, in some cases, service;
Refund or rerouting in case of flight cancellation — according to ticket/fare conditions;
Compensation for damage — International shipments may be subject to the Montreal Convention (e.g., damage caused by delay), within the established limits.

The Montreal Convention in brief

For international flights, the Montreal Convention may provide for the liability of the carrier for damage caused by a passenger's delay, with certain limits and exceptions (e.g., the carrier taking reasonable measures). This is not a fixed "penalty", but compensation for actual damage.

How to request

Keep your ticket, boarding pass, and confirmation of delay/cancellation;
Contact the airline in writing with a clear request;
Keep supporting documents for expenses (e.g. hotel, meals);
In case of a dispute — consider escalating the claim.

Frequently Asked Questions

Do I have a fixed amount of €600 in Georgia?

No — the EU's automatic flat-rate payment does not apply in Georgia; rights are based on the treaty and international norms.

What does the Montreal Convention cover?

Actual damages caused by delays on international flights, with limits and exclusions.

What should I keep for a claim?

Ticket, boarding pass, confirmation of delay and expense receipts.

If the airline refuses or delays, a brief consultation can help you strengthen your claim. The article is for general informational purposes only and is SEO/legal information, not legal advice; rights depend on the contract and applicable laws. — Legal.GE NewsMaker